HOW CAN WE HELP YOU?

Regardless of mileage, please let us know if you plan to take the vehicle out of state so we're aware. This way, we can continue to provide you with the best service.

After a trip, please check the vehicle thoroughly for any belongings before returning it. Unfortunately, we are not responsibe for any items left behind.

Yes, the car will be cleaned before your trip as per Turo's guidelines. We take pride in keeping our vehicles very clean and in great condition!

🚭 ALL OUR VEHICLES ARE NON-SMOKING

Kindly help us keep our vehicles in good condition and avoid smoking in the vehicle. Cigarettes, cigars, weed, vaping, e-cigs, drugs, etc. are strictly prohibited. An additional $150 smoking fee plus 3% processing fee will be incurred if you smoke in the vehicle and a $250 cleaning fee will be assessed if this rule is violated.

Many of our vehicles have unlimited mileage available. Only the vehicles with a limited number of miles will require you to pay for the extra miles. When this happens, you will be billed after your trip based on the odometer recorded at the start and end of your trip.

Regardless of mileage, please let us know if you plan to take the vehicle out of state so we're aware. This way, we can continue to provide you with the best service.

Yes, Turo offers protection plans for all guest trips. Learn more about Personal Insurance on the Turo website.

See the section Tesla Vehicles in the Electric Vehicle Guide for more details.

See the section Smart Driving Features in the Electric Vehicle Guide for more details.
*add pictures of the plug so they don't force it* *include instructions that they need to use the app or the key card*

Gas Vehicles

Please return the vehicle with a full tank of gas or the same level as when you picked up the vehicle for your trip. For your convenience, we can refuel the vehicle and bill you the cost of fuel with a $10 convenience fee.

Electric Vehicles

Please return with at least 60% battery level. You may purchase a Prepaid EV Recharge for $35 to avoid fees.

• 0%–20% charge = $50 critically low battery fee

• 21%–50% charge = $20 low battery fee

• 51%–59% charge = $10 low battery fee*
  *51%-79% charge = $10 low battery fee for Nikki Tesla Model 3

• 60%–100% charge = No fee*
  *80%-100% charge = No fee for Nikki Tesla Model 3

Gas & Charge on Pickup

On rare occasions, a vehicle may have just come from a trip where it may have less than full tank or charge. If this happens to you when you pick up the car, it's acceptable for you to return the vehicle with the same or better fuel level or battery charge. Please make sure you take pictures of the fuel level or charge and upload to your trip.

See the section How to Charge a Tesla in the Electric Vehicle Guide for more details.

Yes. See the section How to Charge a Tesla in the Electric Vehicle Guide for more details.

Convenient street parking is available on Elm Street where you may leave your vehicle safely during your trip or when dropping off our vehicles. Kindly refrain from parking in the Stephen's Plumbing parking lot.

The vehicle comes with an I-Pass transponder. Please do not bring your own. The I-Pass is good for Illinois tollways and 17 other states via the E-Z Pass system. You are responsible for paying for any tolls incurred during your trip. We will bill you after your trip.

No. The vehicle is already associated with an I-Pass. After your trip, we will send you a bill and a list of toll charges that you incurred during your trip.

Common incidentals drivers must pay for include but are not limited to:

• Refueling or low EV battery

• Tesla Supercharger costs

• Toll charges

• Mileage cost for additional distance

• Parking or traffic violation tickets

• Late returns and additional use

• Impound costs

• Vehicle damages

We list some of the fees and penalties that we charge below. We do our best to bill you for any charges as soon as we are aware, typically within 3 days after the trip, but sometimes it may take longer depending on the type of incidentals.

For All Vehicles

• $25 replacement fee for any lost or broken phone mounts

• $150 smoking fee plus 3% processing fee for smoking cigars, cigarettes, marijuana, etc. in the vehicle

• $250 cleaning fee to remove smoke, odors, stains, etc. or clean excessively dirty vehicles upon return

For Gas Vehicles

• Fuel costs when vehicles are not returned with a full tank of gas

• $10 convenience fee to refuel gas-powered or hybrid vehicles in addition to fuel costs if returned with low fuel

For Electric Vehicles

• $10-$50 low battery fees if an electric vehicle is returned with less than 60% charge (see EV Guide)

• $50 replacement fee for any lost or broken Tesla phone mounts

• $100 replacement fee for any lost or broken Level 2 adapters

• $250 replacement fee for any lost or broken Tesla USB drive required for dashcam

• $350 replacement fee for any lost or broken Home Charging kits

• $500 FSD penalty fee in the event a Tesla becomes disabled due to driver inattentiveness and the resulting loss of access to the feature

• $2,500+ charging port repair fees if damage is caused to the charging port when forcing it out of the socket

• $10,000+ battery damage fees if damage is caused to the battery when leaving vehicle at less than 20% charge overnight

If needed, you can get roadside assistance to get towed to the nearest Discount Tire. You must contact Turo to get roadside assistance.

You must replace the tires with the same brand. 

Most of our vehicles come with a Discount Tire replacement certificate, which lets you get a replacement tire at a reduced cost. While Turo strives to offer reliable assistance nationwide, remote or less-serviced regions may have extended wait times.

Contact Turo Roadside Assistance at (415) 965-4525 (US) or (888) 391-0460 (Canada). Learn more about Roadside Assistance, limitations of the service, and your responsibilities on their website.

Yes. However, if you travel out of state or visit areas where Turo has limited service, roadside assistance resources may be limited, and response times could be longer than usual. While Turo strives to offer reliable assistance nationwide, remote or less-serviced regions may have extended wait times.

Contact Turo Roadside Assistance at (415) 965-4525 (US) or (888) 391-0460 (Canada). Learn more about Roadside Assistance, limitations of the service, and your responsibilities on their website.

Use the disconnect button from the car or on the charging cable. Once the LED is white, that means it is ready to disconnect.

🚫🔌 Please do not force the charging cable in or out of the socket. This may break the connection. Charge port repairs due to damage can cost $2,500 or more.

If the screen goes blank or the touch controls are not responding, you can do a soft reset of the vehicle. Watch this video to see how you can do this. See the Electric Vehicle Guide for more details.

Our preferred method is through text. Use the Turo messaging app. Call if there is something urgent. Shortly before your trip, we will send you a direct message with a list of phone numbers to call.